Live helper chat
It's an open-source powered application, which brings simplicity and usability in one place. With live helper chat you can bring live support on your site for free. http://livehelperchat.com
Hooks for extensions
https://doc.livehelperchat.com/docs/hooks
Quick development guide
- After app is installed disable cache and enable debug output.
* debug_output => true
* templatecache => false
* templatecompile => false
* modulecompile => false
- To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
- To compile new widget V2
- There is two apps wrapper and widget
cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run buildcd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie
Demo
http://livehelperchat.com/demo-12c.html
Documentation
http://livehelperchat.com/documentation-6c.html
Extensions
https://github.com/LiveHelperChat
Translations contribution
https://www.transifex.com/projects/p/live-helper-chat/
Folders structure
- Directories content:
- lhc_web - WEB application folder.
Rest API support
https://api.livehelperchat.com/
Third party support
Features
Few main features
- XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)
- Chrome extension
- Repeatable sound notifications
- Work hours
- See what user see with screenshot feature
- Drag & Drop widgets, minimize/maximize widgets
- Multiple chats same time
- See what users are typing before they send a message
- Multiple operators
- Send delayed canned messages as it was real user typing
- Chats archive
- Priority queue
- Chats statistic generation, top chats
- Resume chat after user closed chat
- All chats in single window with tabs interface, tabs are remembered before they are closed
- Chat transcript print
- Chat transcript send by mail
- Site widget
- Page embed mode for live support script or widget mode, or standard mode.
- Multilanguage
- Chats transfering
- Departments
- Files upload
- Chat search
- Automatic transfers between departments
- Option to generate JS for different departments
- Option to prefill form fields.
- Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
- Cronjobs
- Callbacks
- Closed chat callback
- Unanswered chat callback
- Asynchronous status loading, not blocking site javascript.
- XML, JSON export module
- Option to send transcript to users e-mail
- SMTP support
- HTTPS support
- No third parties cookies dependency
- Previous users chats
- Online users tracking, including geo detection
- GEO detection using three different sources
- Option to configure start chat fields
- Sounds on pending chats and new messages
- Google chrome notifications on pending messages.
- Browser title blinking then there is pending message.
- Option to limit pro active chat invitation messages based on pending chats.
- Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
- Users blocking
- Top performance with enabled cache
- Windows, Linux and Mac native applications.
- Advanced embed code generation with numerous options of includable code.
- Template override system
- Module override system
- Support for custom extensions
- Changeable footer and header content
- Option to send messges to anonymous site visitors,
- Canned messages
- Informing then operator or user is typing.
- Option to see what user is typing before he sends a message
- Canned messages for desktop client
- Voting module
- FAQ module
- Online users map
- Pro active chat invitatio
- Remember me functionality
- Total pageviews tracking
- Total pageviews including previous visits tracking
- Visits tracking, how many times user has been on your page.
- Time spent on site
- Auto responder
- BB Code support. Links recognition. Smiles and few other hidden features :)
- First user visit tracking
- Option for customers mute sounds
- Option for operators mute messages sounds and new pending chat's sound.
- Option to monitor online operators.
- Option to have different pro active messages for different domains. This can be archieved using different identifiers.
- Dekstop client supports HTTPS
- Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
- Option for operator set online or offline mode.
- Desktop client for
- Windows
- Linux
- Mac
- Flexible permission system:
- Roles
- Groups
- Users
Forum:
http://forum.livehelperchat.com/
